VAT Relief Program

The Value Added Tax (VAT) office provides a notable benefit to Team Mildenhall saving money and improving quality of life. The VAT program supports eligible military and civilian personnel for purchases of materials and/or services for personal use.

Members who meet the eligibility requirements may make VAT-free purchases from suppliers in the United Kingdom, where purchases exceed £100.00 inclusive of VAT.

Quick Links

The VAT Relief Program has changed as of Oct 1. Below you can find links, information, and downloads to stay informed and complete the process. If you need any further assistance which cannot be found on this page, click on our contact info below. 

Customer Process for VAT Free Purchase Program

  • Step 1

    Identify item/s or services for purchase.  Selling price must be £100 or greater (VAT Included)

  • Step 2

    Determine if the supplier is willing to participate in the program (A letter explaining the program to the supplier is available at your local VAT office)

  • Step 3

    Obtain a cost quote/invoice addressed (customer) to the FSS Fund or other service agency equivalent (e.g. 100 FSS). The cost quote must contain the following information:

    • Name of the Supplier (business or individual)
    • Address
    • Phone Number
    • Listing of each Item/Service
    • Total cost of Purchase (Excluding VAT)
    • Date of Quote
  • Step 4

    Go to your authorized VAT office with your cost quote/invoice, Valid ID Card and Valid Ration Card:

    • Make Payment by Credit Card or Debit Card (Visa, MasterCard or American Express) for the amount of quote/invoice price without VAT including an administrative fee of $8.00 or $10.00 depending on rank.
    • We charge credit card in US Dollars at the NAF Rate for that day at the Central Cashier.
  • Step 5

    The VAT Free Purchase Program Office will be mailing the check and two VAT Free Purchase Certificates to your base post office box (will be in Mildenhall Base Postal Box the same day and within forty eight (48) hours for other bases):

    • Have the supplier complete (Print Name, Sign and Date) both VAT Free Purchase Certificates
    • Vendor will keep the check and one VAT Free Purchase Certificate. Using the return addressed envelope provided, please mail back the vendor signed second VAT Free Purchase Certificate using the US Postal service.
  • Notes and Reminders

    Failure to return the vendor signed VAT Free Purchase Certificate may result in your exclusion from future participation.
    No item purchased under this program may be given, sold or otherwise transferred to any person not eligible for the program

Customer Process Details

What is the VAT-Free Purchase Program?

Value Added Tax (VAT) is levied on the sale of goods or services by UK businesses. The VAT Free Purchase Program is open to all eligible personnel authorized a valid DoD ID card and valid ration card. The program enables personnel to purchase goods or services without paying the VAT. Purchases should only be made after vendor agrees to participate in the program and issues an invoice addressed to 100 FSS or FSS Fund. Payment to the vendor is made by check. Due to bank charges, some businesses will not accept checks for payment and do not participate in the program.

The following are some examples of the most common goods or services the VAT Free Purchase Program is used for:

  • Vehicle Rental
  • Vehicle Repairs
  • Furniture
  • Veterinary Treatment
  • Window Replacement
  • Solicitor’s Fees
  • Heating Oil (Kerosene)

There are some exceptions for goods or services that you are unable to use the VAT Free Purchase Program. For example:

  • Purchasing a vehicle
  • Purchasing a house
  • Utility Bills (Electric, Phone etc.)
  • Renovations or refurbishments

All invoices are subject to approval. If you have any questions regarding the eligibility of goods or services authorized for the VAT Free Purchase Program please call COM: 01638-543822 or DSN 238-3822.

VAT Free Purchase Program Process

Goods or services cost must be £100.00 or more including VAT.

Find out if the Vendor is willing to participate in the VAT Free Purchase Program. The program is voluntary for vendors and must accept payment via check. A letter explaining the program to the Vendor is available from the VAT Free Purchase Program Office.

Obtain an invoice addressed to 100 FSS or FSS Fund. The invoice must contain the following information:

  • Name of the Vendor (business or individual)
  • Vendor Address
  • Vendor Phone Number
  • Detailed listing of each item & price per item and/or service
  • Total Cost of Purchase (excluding VAT)
  • Date of Invoice
VAT Free Purchase Program

The VAT Free Purchase Program Office accepts all major Credit Cards and Debit Cards.

Personal checks will not be accepted.

Go to your VAT Free Purchase Program Office with your invoice made payable to 100 FSS, payment method (to include processing fee) valid DoD ID card and valid ration card.

The processing fees for each VAT Free Purchase Program transaction is:

E-1 to E 4 (or Civilian Equivalent) $ 8.00

E-5 and Up (or Civilian Equivalent) $10.00

Post Office Box Pick up

RAF Mildenhall Base Post Office Box Same Day after 1500 hrs

RAF Lakenheath or other GSU: Base Post Office Box within 48 hours

The VAT Free Purchase Program will deliver the VAT Check and VAT Free Purchase Certificates (with return Envelope) to your APO Post Office Box. Available to RAF Mildenhall box holders from 1500 hours the same day. And within 48 hours to for other bases.

Complete the Process

Once received, please take the Check and VAT Free Purchase Certificates to the Vendor to purchase goods or services.

Please have the Vendor sign and date each copy of the VAT Free Purchase Certificates. The vendor will keep a copy for their records and provide you with the second signed copy to return back to the VAT Free Purchase Program Office within 10 days using the return addressed envelope provided. Please mail using the Base Pose Office.

Notes and Reminders

Failure to return the signed copy of the VAT Free Purchase Certificate may result in your exclusion from future participation in the VAT Free Purchase Program.

Frequently Asked Questions

I don’t have a ration card. How do I get a ration card issued?

Ration cards are issued by your squadron’s CSS (Commander’s Support Staff).

Can I request more than one VAT Free Purchase request on the same day?

Yes, but there will be a processing fee charged for each check issued.

Is there a limit on the amount the invoice can be?

No, provided you have the Credit Card or Debit Card to pay for the transaction

Can I pick up check from the VAT Free Purchase Program Office?

No, due to COVID-19 we are limiting numbers entering the building (this process will reduce numbers by two thirds).

Does RAF Lakenheath offer the VAT Free Purchase Program?

Yes, their VAT Free Purchase Program is located in Bldg. 957 (across from A&FRC), RAF Lakenheath.

Hours of operation for Invoice Processing is by appointment only Monday - Thursday 0830-1145 hrs and Friday 0845-1145 hrs.
Check Pick up is 1400-1600 hrs.
Closed US Federal Holidays & Down Days.

Phone: COM: 01638-523166 or DSN: 226-3166

Contact

Phone

01638 54 3822

Fax: 01638 71 8039

Hours

Mon - Fri
8:00 am - 12:00 pm
Appointment Only

Closed
Sat & Sun
Family/Goal Days
UK & US Holidays

Address

Bldg 450
Room 123
Beck Row,
Bury Saint Edmunds,
United Kingdom

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