Accessibility Tools

  • Volunteer this Holiday Season
    at the Post Office

    Sign-ups are available from
    November 28, 2022 - January 13, 2023

  • Click-N-Ship / Customs Forms Online

    Speed up sending out mail by pre-printing your customs form and postage with USPS Click N' Ship or a partner label service.

    Don't want to pre-pay? You can pre-print with Customs Forms Online.

  • In Processing? Out Processing?

    Both in and out processing use the same form! Complete the Mail Worksheet up to 90 days in advance and send it in with a copy of your orders.

  • Marriage? Birth? Change of Name?

    Please update your records when your life changes, so you never miss a package. Complete a records update using the Mail Worksheet and send it in with a copy of your supporting documents!

  • Extended Absence? We'll hold your mail!

    If you can't collect your mail for 10 days or more, you can place your mail on hold or forward it somewhere else.


Post Office

We aim to serve!

Providing Official Mail Services to units on RAF Mildenhall.

The RAF Mildenhall Post Office will now open at 7 am - 5 pm on Wednesdays to support shift workers. The new 7 am open time applies to the Parcel Pick-up window only.

Every 2nd Thursday of the month the Post Office will be closed 8 am - Noon for training to better serve you.

Services

  • In & Out Processing

  • General Delivery
  • USPS Money Orders
  • USPS Stamps
  • Mailing Out
  • Parcel Pick Up
  • USPS Claims Info

Receiving Mail

Do you need someone else to pick up your mail?

If you need someone that is not an authorized family member or dependent to collect your mail, you will need to come into the Post Office and complete a PS form 3801 request, this form must be completed as a hard copy.

If you are unable to physically visit our Post Office, you will need to get a special power of attorney explicitly for handling and managing mail.


Planning to be out of the area for more than 10 days?

In the event of an extended absence, use this self-service worksheet to help us manage your mail while you are gone. Click the button above to download the Temporary Forward / Hold Form.

  • Temporary Hold:
    We'll hold all your mail until you return. Nothing will be sent back until the hold expires.

  • Temporary Forward:
    We’ll send all your mail to another location until you return. You may selectively forward mail or parcels as well.

If you’ll be gone for more than 6 months, we require a copy of your orders. If you need your hold or forward extended, please send an encrypted email to the Customer Service org box.

Do you need to request or update mail service?

Our RAFM Post Office Worksheet will enable you to:

  • In & Out Process:
    Complete the Mail Worksheet up to 90 days in advance and send it in with a copy of your orders.

  • Request General Delivery Service:
    For TDYs/Deployments to RAFM of less than 90 days use the Mail Worksheet to make a temporary change.

  • Marriage, Birth, Change of Name:
    Add or update personal and dependent information with the Mail Worksheet and send it in with a copy of your supporting documents.

Once you have digitally signed the form, hit the submit button and attach your supporting documents (Orders, Birth/Marriage Certificate) to the auto-generated email and send it!

Sending Mail

Choose How You Ship and Pay

Speed up sending out mail by pre-printing your customs form and postage using one of the options below.

APO to APO/MPS/IDS Packages

When sending packages for free APO to APO (AKA MPS or IDS packages), you are still required to complete a customs form. Please be aware that free APO to APO provides no insurance and no guarantee of tracking or delivery.

To complete a customs form for MPS/IDS packages, use one of the following options:

Customs Forms Online

Customs Form Worksheet

Pre-paid Mail Without Customs Form

Got a pre-paid mailing label without a customs form? Most return forms don't, but they are still required.

Here are your options to complete a free customs form for pre-paid mail:

Customs Forms Online

Customs Form Worksheet

All Other Kinds of Mail: Pay at Home

For all other kinds of mail, you can pre-pay for postage before you arrive at the Post Office to receive expedited service. It's a simple as completing the forms online, pay, print, and bring them in to post! We'll scan the package and give you your receipt immediately.

USPS offers several choices for paying for postage:

Click N' Ship

Pirate Ship

Pitney Bowes SendPro Online

Stamps.com

Endicia

All Other Kinds of Mail: Pay at the Post Office

If you are not comfortable with pre-paying for your mail before arrival, you can still come to the Post Office and complete the forms here. Once the forms are complete, you'll come to the window and pay for your postage.

Please be aware that this method takes the longest and customers with pre-paid mail will be served first.

We have computers available for your use as well.

Customs Forms Online

Or complete a hard copy PS Form 2976-R in the Post Office!


Click N' Ship & Customs Forms at the Post Office

We will have two Click-N-Ship kiosks located in our Outbound Mail lobby with step-by-step instructions to better assist you with this process.

*Please note when choosing a shipping date from the list provided, the date chosen must be the same date you mail out your package(s). Otherwise, you will be required to complete a new online customs form(s).

APO and Stateside Address

Name
PSC 37 Box …..
APO AE 09459
(Do not add country name UK, Great Britain or England)

UK Address

Name
PSC 37 Box …..
RAF Mildenhall
Bury St Edmunds
Suffolk
IP28 8NG

Book Ahead Click N' Ship

Important Notes

Parcel Service Center
  • Patrons must present a Federally issued ID. CAC's, Retiree/Dependent ID's and Passports are accepted.
  • Be prepared with your box number for the clerk.
  • It is against regulation to open your mail in the Post Office. You will be asked to leave immediately if you do so.
  • Parcels mailed to Retirees will be returned to sender if they exceed 16oz and are not authorized medication.
  • Small parcels may be delivered directly into your mail box. Please ensure you are checking your mail box twice a week.
Customer Service
  • Incoming members may have a mail box opened up to 90 days prior to their RNLTD.
  • If you are going on Leave, TDY, Deployment for more than 10 days, place your mail on hold to ensure it is not returned to sender.
  • We can assign mail receptacles 60 days or less for members arriving.
  • Customers must out-process the post office prior to leaving RAF Mildenhall.
  • Under no circumstances can we tell you about packages or mail in your box over the phone.
  • We do not sell stamps or postage for Royal Mail.
Finance
  • To pick up Personal Registered Mail, you will need to bring your ID and the orange delivery slip (PS Form 3849). Registered Mail is picked up from the Official Mail Center doors at the back of Raf Mildenhall Post Office.
  • To mail out Personal Registered Mail, you cannot wrap the package in plastic or plastic tape.
  • Registered Mail is the most secure way to ship parcels, however this security slows the speed of shipment, so allow extra time for delivery.
  • Insurance for the full value of the parcel (up to $50,000) is automatically included with your Registered Mail fee.
  • All Official use of Registered Mail will be handled by the Official Mail guidelines.
  • Updated Pricing as of Jan 2021
Official Mail
  • Official Mail can only be sent or received by properly appointed Unit Mail Clerks. Unit Mail Clerks must have an approved 285 card or be appointed on their unit's 4332.
  • Use of extra services (Certified. Registered, Express) must be directed by regulation or law, or have an Exception to Policy memo attached to explain the need. In all cases, a 3877 must be completed.
  • Insurance is not available for Official Mail under any circumstances, due to the Government's self-insurance policy.

Contact


Parcel Pick Up

01638 54 7678
100CS.POC@us.af.mil
facebook.com/RAFMPostOffice/

Opening Hours

  • Monday - Friday
    9 am - 5 pm
  • Wednesday
    7 am - 5 pm
  • Saturday
    10 am - 1 pm

Customer Service

01638 54 7678
Option 1

100cs.poc@us.af.mil

Opening Hours

  • Monday - Friday
    9 am - 4 pm
  • Weekends, US Holidays, USAFE Family Days
    Closed

Finance & Outbound Mail

01638 54 7678
Option 2

Opening Hours

  • Monday - Friday
    9 am - 5 pm
  • Saturday
    10 am - 1 pm

Official Mail

01638 54 7678
Option 3

Opening Hours

  • Monday - Friday
    9 am - 2 pm
  • Weekends, US Holidays, USAFE Family Days
    Closed

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