• Cast Your Vote!

    To ensure your ballot arrives on 3 Nov, you should mail it no later than 21 October.

  • Post Office

    Providing Official Mail Services to units on RAF Mildenhall

mail center logo

We aim to serve!

The RAF Mildenhall Post Office will now open at 7 am - 5 pm on Wednesdays to support shift workers. The new 7 am open time applies to the Parcel Pick-up window only.

Every 2nd Thursday of the month the Post Office will be closed 8 am - Noon for training to better serve you.


  • In & Out Processing

  • General Delivery
  • USPS Money Orders
  • USPS Stamps
  • Mailing Out
  • Parcel Pick Up
  • USPS Claims Info

Vote in the 2020 Election

  • All completed ballots are entitled to free Express Mail Service!

  • Please bring your ballots and other voting material into the Post Office, rather than using one of our drop boxes.

  • To ensure your ballot arrives on 3 Nov, you should mail it no later than 21 October.

  • If you use a drop box, please mark on the outside of the envelope if it is a ballot or an application for one.

Helpful Documents

Planning to be out of the area for more than 14 days?

Use this self-service worksheet to help us manage your mail while you are gone.

  • Temporary Hold: Hold all your mail until you return. Nothing will be sent back until it expires.

  • Temporary Forward: We’ll send all your mail to another location until you return. You may selectively forward mail or parcels, as well.

If you’ll be gone for more than 6 months, we require a copy of your orders. If you need your hold or forward extended, please send an encrypted email to the Customer Service org box.

Do you need to request or update mail service?

Our self-service worksheet will enable you to:

  • In & Out Process (up to 90 days in advance)

  • Request General Delivery Service (for TDYs/Deployments to RAFM less than 90 days)

  • Add or update personal and dependent information

Once you have digitally signed the form, hit the submit button and attach your supporting documents (Orders, Birth/Marriage Certificate) to the auto-generated email and send it!

Do you need someone else to pick up your mail?

If you need someone that is not an authorized family member or dependent to collect your mail, you will have to get a special power of attorney explicitly for handling and managing mail. 

Important Notes

Parcel Service Center

  • Patrons must present a Federally issued ID. CAC's, Retiree/Dependent ID's and Passports are accepted.
  • Be prepared with your box number for the clerk.
  • It is against regulation to open your mail in the Post Office. You will be asked to leave immediately if you do so.
  • Parcels mailed to Retirees will be returned to sender if they exceed 16oz and are not authorized medication.
  • Small parcels may be delivered directly into your mail box. Please ensure you are checking your mail box twice a week.


Customer Service

  • Incoming members may have a mail box opened up to 90 days prior to their RNLTD.
  • If you are going on Leave, TDY, Deployment for more than 10 days, place your mail on hold to ensure it is not returned to sender.
  • We can assign mail receptacles 60 days or less for members arriving.
  • Customers must out-process the post office prior to leaving RAF Mildenhall.
  • To be able to check another member's box/pick-up packages on their behalf, a Standing Order Form 3801 must be signed and on file. 
  • Under no circumstances can we tell you about packages or mail in your box over the phone.
  • We do not sell stamps or postage for Royal Mail.



  • To pick up Personal Registered Mail, you will need to bring your ID and the orange delivery slip (PS Form 3849). Registered Mail is picked up from the Official Mail Center doors at the back of Raf Mildenhall Post Office.
  • To mail out Personal Registered Mail, you cannot wrap the package in plastic or plastic tape. 
  • Registered Mail is the most secure way to ship parcels, however this security slows the speed of shipment, so allow extra time for delivery.
  • Insurance for the full value of the parcel (up to $50,000) is automatically included with your Registered Mail fee. 
  • All Official use of Registered Mail will be handled by the Official Mail guidelines.

Official Mail

  • Official Mail can only be sent or received by properly appointed Unit Mail Clerks. Unit Mail Clerks must have an approved 285 card or be appointed on their unit's 4332.
  • Use of extra services (Certified. Registered, Express) must be directed by regulation or law, or have an Exception to Policy memo attached to explain the need. In all cases, a 3877 must be completed. 
  • Insurance is not available for Official Mail under any circumstances, due to the Government's self-insurance policy.


RAF Mildenhall Post Office Update

The United States Postal Service’s (USPS) handwritten declaration form(s) are phasing out and will no longer be accepted starting
Thursday, 3 September 2020. To comply with the new USPS mandate, see the below two options.

Option 1: Customer Login/Registration

Use the USPS Click-N-Ship feature by visiting https://cns.usps.com. Create a free account, complete your customs declaration form(s) and pay using one of several approved USPS credit cards.

Option 2:
Guest Sign In

You can also print a customs declaration form on usps.com without creating an account. Pay at the Outbound Mail window when presenting your package(s) for mailing out at https://cfo.usps.com/ 

What are we doing for you?

We will have two Click-N-Ship kiosks located in our Outbound Mail lobby with step-by-step instructions to better assist you with this process.


*Please note when choosing a shipping date from the list provided, the date chosen must be the same date you mail out your package(s). Otherwise, you will be required to complete a new online customs form(s).


APO and Stateside ...

PSC 37 Box …..
APO AE 09459
(Do not add country name UK, Great Britain or England)

U.K. Address

PSC 37 Box …..
RAF Mildenhall
Bury St Edmunds
IP28 8NG

Opening Times

Customer Service

01638 54 2151

Email Us Here

Official Mail

01638 54 2245


Parcel Pick Up

Mon - Fri
9 am - 5 pm

7 am - 5 pm

10 am - 1 pm

Finance/Mailing Out

Mon - Fri
9 am - 5 pm

10 am - 1 pm

Priority Express mail cannot be accepted after 12:50pm

Customer Service

Mon - Fri
9 am - 5 pm

Sat, Sun, Federal Holidays,
Family & Goal Days


Bldg 172
Beck Row,
Bury Saint Edmunds IP28 8HF,
United Kingdom

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