Accessibility Tools

Skip to main content

Medical, Dental & Eye Care

48th Medical Group

  • Clinics

    Monday - Friday: 7 am - 4 pm
    Closed every 3rd Wednesday

  • Pharmacy

    Monday - Thursday: 7:30 am - 5 pm

  • Laboratory

    Monday - Thursday: 7:30 am - 5 pm
    Friday: 7:30 am - 4:30 pm

  • Radiology

    Monday - Friday: 7:30 am - 4:30 pm
    MRI until 7 pm on Monday & Tuesday

  • Tricare Service Center

    Monday - Thursday: 7:30 am - 4:30 pm
    Friday: 7:30 am - 2:30 pm

  • Appointment Line

    Monday - Friday: 7 am - 4:30 pm

    Commercial +44 (0)1638-52-8010

    DSN 226-8010

  • Emergency Services

    24/7/365 = always open

    If you are experiencing an emergency, call 911 on base or 999 off base.

RAF Lakenheath Hospital

Commercial +44 (0)1638-52-8010

DSN 226-8010

RAF Lakenheath Emergency Care

Commercial +44 (0)1638-52-4226

DSN 226-4226

Medical In-Processing

Briefings are conducted every Tuesday during Team Mildenhall Newcomer Orientations. To ensure active duty members and family are enrolled in TRICARE to receive healthcare in England:

  • Airmen will need a copy of PCS orders and AF Form 1466 for Accompanied Airmen to complete TRICARE enrollment form one of three ways;
    • In-person enrollment at Tricare Office
    • Telephonic Enrollment with Regional Contractor ISOS +44 20 8762 8384 Opt 4
    • Email enrollment, call Tricare at DSN 314-226-8143 for information. (Must have CAC enable computer for this option)
  • If you miss the weekly in-processing briefing, just call Tricare Service Center or go to the clinic in the Admin Section of the Hospital and they will assist you.

Tricare Service Center: 
Monday - Thursday: 7:30 am - 4:30 pm
Friday: 7:30 am - 2:30 pm

Commercial +44 (0)1638-52-8143

DSN 226-8143


To Book or Cancel appointment

  • TRICARE On-Line: 24/7
  • Patient Portal Secure message
  • Appointment Line: Duty Hours
    • Commercial: 01638 52 8010 / DSN: 226-8010

You must have a valid, unexpired DoD Identification card for all appointments.

Contacting your Health Care Team

If you need advice:

You can contact your health care team anytime, day or night, by using Secure Messaging at or call.

Commercial +44 (0)1638-52-8010

DSN 226-8010

After duty hours this number will direct you to the Nurse Advice Line.


Walk-in Service available during clinic hours

More info about your Pharmacy

Services are listed below:

Pharmacy Pickup Hours

Monday - Friday: 7:30 am - 5 pm


Call 01638-52-8091, or the MTF appointment line at 01638-52-8010, to access the mandatory automated refill call-in system to process refills.  Patients may also utilize Tricare Online (TOL) to request refills.  Patients will be given the option of picking-up their refill(s) at the Script Center lockers located at the RAF Mildenhall Main Express/Shoppette, the RAF Lakenheath BX or going directly to the MTF pharmacy pick-up window.  Refills will be ready for pick-up at the requested location after 1000 on the second duty day.

New Prescriptions From an On-Base Provider

Prescriptions from on-base providers are electronically entered and transmitted to the pharmacy for filling.  Currently, new prescriptions must be picked-up at the MTF Pharmacy.  Patients must activate their prescriptions virtually before coming to the pharmacy by calling the MTF appointment line at 01638-52-8010, and following the prompts.  Patients may also utilize TOL to activate their electronic prescriptions.  Medications for acute treatment will be ready same day and the patient will be provided with a projected pick-up time.  All other activation requests will be ready the next duty day after 1000.

New Prescriptions From an Off-Base Provider

Prescriptions can be filled at a local U.K. pharmacy.  Some U.K. pharmacies will bill TRICARE directly for the patient, if not, then reimbursement can be requested through the TRICARE office or online at This option is strongly recommended for medication given for acute issues (i.e., from the Emergency Room) to avoid treatment delays.  RAF Lakenheath Pharmacy will fill hard-copy prescriptions from many U.K. providers for medications that are on the formulary.

Prescription Activation

All new on-base provider ordered prescriptions will need to be “activated” by the patient prior to picking-up from the MTF pharmacy.  Activations must be accomplished virtually by calling the appointment line at 01638-52-8010 or by utilizing TOL.

Drug-Take-Back Program

There is a medication collection bin located in the lobby of the RAF Lakenheath Pharmacy.  Patients may place their outdated or unwanted medications, with some limitations, in the collection bin for destruction.  The intent of the collection bin is for patients to dispose of their own medications; no bulk disposal.

PharmD Clinic

The Pharmacy offers acute care services for anticoagulation management.  Initial appointments must be scheduled through the patient’s PCM.  Appointments with a PharmD will be scheduled directly with the provider.

Clinical Services Available at the Pharmacy
  • Cough/Cold/Over-the-Counter
  • Medication Therapy Management
  • Medication Bridges

Walk-in Service Available

Clinic Hours:
Monday - Friday: 8 am - 4:30 pm

Services Available for 18+ Year Old – No PRP/FLT Status

Dental Services

Services provided by your Dental office are listed below:

Dental Sick Call & Emergencies

Dental Sick Call is available for immediate care of permanent tooth loss, oral bleeding, or mouth swelling on a daily basis. Dental Clinic Sick Call hours change daily, please call the appointment line at 0163852 8010 from 7:30 a.m. - 4:30 p.m. to coordinate an appointment time.  After hours emergent dental care is available through the Emergency Department.

Dependent Dental Care
  • All dependent (adult and pediatric) dental care at the Lakenheath Dental Clinic is on a priority of care basis. The priority of care goes from dental emergencies, class 3 members, active duty members, dependents, retirees, and finally pay patients. Many dependents see local dentists as we cannot accommodate all dependents at all times due to the flux of mission essential treatment needs for our active duty population.
  • It is advised to enroll and keep your family in TRICARE Dental Insurance to ensure your family has access to care when they need it.
On-Base Treatment

Call the Lakenheath Dental Clinic for availability. Patients under 18 years old must be accompanied by an adult. Additionally, children cannot be left unattended during an appointment for the parent or during an appointment for another child in the family. It is recommended to obtain childcare coverage during appointments for parents.

Off-Base Treatment

No referral is needed to use TRICARE insurance for dental treatment. Contact the dental clinic for TRICARE Dental providers in your area.

Orthodontic Care

Orthodontic treatment at the Dental Clinic is available on a limited basis for active duty and dependent children. It is determined by the severity of need. Active duty and children arriving to Lakenheath with orthodontic appliances or braces are not guaranteed on-base treatment. There are local providers available who are able to complete routine cases. To locate an orthodontist off-base contact TRICARE Dental.

Optometry Clinic

The Optometry Clinic provides routine eye exams for active duty only.

Dependents can be seen off base one time per year without a referral for an annual eye exam and glasses prescription only.  Tricare does not cover exams for contact lens prescriptions.  The following is a list of providers in the immediate area who accept TRICARE:

  • Lakenheath Opticians – 01842861999, Tricare pays from start to finish
  • Brandon: Helen Ashby – 01842815055, Tricare pays from start to finish
  • Bury St Edmunds/Thetford: Spec Savers – 01284702240/01842820565, Pay up front (must seek reimbursement through Tricare)
  • Mildenhall: Scrivens Opticians – 01638716383, Pay up front (must seek reimbursement through Tricare)

Also, eye exams for children 18 and under who have been in UK for 6 months and longer are free through the NHS.

Optometry Services

If you require additional optometry services aside from those listed below, you may be referred off-base.

Optometry Services

Active Duty


Routine Eye Exams



Provide Glasses



Provide Contacts



Refractive Surgery Evals



What to Bring to the Eye Exam
  • Current prescription glasses

Contact lenses and box (or current prescription)

Contact Lenses

Initial fittings are provided for flyers only on the Air Crew Contact Lens Program. If not on the program you must be seen off-base.
Reason: TRICARE does not cover contact lenses exams; contacts are regarded as cosmetic.

Refractive Eye Surgery Program (CURRENTLY PAUSED)

Only active duty can apply.

  • Surgery location is Landstuhl Medical Center Germany (closest DoD center).
  • Travel/lodging is at the cost of the applicant or funded by the unit if approved by the URA (Unit Resource Advisor)
  • Leave is processed as Permissive TDY through applicants unit according to AFI 36-3003.
  • Other requirements: 21 years old/12 months left on station
  • Further info/application forms can be obtained at your routine eye exam (which is the first step in the evaluation process).

Emergency Care

Closest emergency rooms to installations:

  • Lakenheath - RAF Lakenheath Hospital
  • Mildenhall - RAF Lakenheath Hospital
  • Alconbury - Hinchingbrooke Hospital
  • Croughton - Horton General Hospital
  • Molesworth -  Hinchingbrooke Hospital
  • Menwith Hill - Harrogate District Hospital
  • Fairford - Great Western Hospital

Be prepared:

  • The main emergency line for all off-base emergencies is 999.
  • Call the 24-hour nurse line for healthcare advice.
  • Always carry a list of medications and allergies, as well as your insurance card, ID card and local currency.
  • While traveling, all TRICARE beneficiaries can call the international line at +44-20-8762-8133.
  • If you still need assistance, call your Commander or First Sergeant.
  • Call the American Red Cross for Emergency Communication Messages.
  • For details regarding getting care along the way, and more, see: Military One Source

Treatment Differences

Many options are available to you, such as Western, Eastern, and homeopathic techniques. Talk with your doctor or patient liaison if you are in pain or are not responding well to these treatments. U.K. doctors may not always have a chaperone when examining a patient of the opposite sex. If you feel uncomfortable, it is appropriate to ask for an additional person in the room.

Be aware that some medications that the U.S. classifies as controlled substances are available without a prescription but are not authorized for active duty members.